Subject: Tech Support Candidate - Abhinav Jha
From: Abhinav Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Feb 2021 02:39:43 -0500

| | Tech Support Test

Name | Abhinav Jha
E-mail | [email-masked]
Phone Number | (91) 8800334563
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sirionlabs | Team Lead | NA | 92000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We will follow the below mentioned steps to diagnose and assist on the same

Check the internet connectivity
Check the URL of the site that the user is trying to access
Add the site to the compatible / trusted mode
Clear cache / cookies
Check on different browser for the accessibility of the site

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn the blue tooth on for both the device
Make the device searchable
Pair the device so that from the next time it can be easy to connect

What according to you makes you a good candidate for customer service or technical support job?

Good Communication

Ease in identifying problem and provide resolution

Probe question in ethical way to identify the issue and assist

Empathize user and bring them in comfort for the resolution

Healthy Customer bond

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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