Subject: FW: Tech Support Candidate - Anurag Shrivastava
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 24 Feb 2021 07:36:51 +0000

First round

From: Anurag Shrivastava <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 24 February 2021 at 1:39 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Anurag Shrivastava

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Anurag Shrivastava
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9643091331
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Pandav Nagar, Akshardham
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        na
Previous Employer 1     na
Previous Employer 2
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I will refresh the page. Then I will check whether the system is connected over the internet or not. Then I will check the internet connection on the other devices which are connected to the same router and  I can disconnect other devices from the network to increase bandwidth. also, I will restart the web browser or try to use a different web browser. If still, the problem persists I will restart the router and if still nothing works then I will restart my computer. It is also possible that the site's server is down.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First, turn on the Bluetooth speaker and it should not be connected to any other device. Then in your phone slide down the notification bar and press and hold the Bluetooth toggle icon. A new screen will appear from there tap on the sliding icon against the Bluetooth which will turn on the Bluetooth of the mobile phone. Then scroll down the screen and search for the Bluetooth speaker in the available devices (eg JBL GO). Select the speaker by a tap on it and it will ask would you like to pair up with this device tap yes.
What according to you makes you a good candidate for customer service or technical support job? I'm an engineering graduate. So I have studied computers and other technologies and working in a technical support job would help me to gain more knowledge about computers and also help in my career to grow.
On a scale of 1 - 5 please rate your fluency in spoken English  4