Subject: Tech Support Candidate - Lalit Tyagi Lalit
From: Lalit Tyagi Lalit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Feb 2021 02:28:08 -0500

| | Tech Support Test

Name | Lalit Tyagi Lalit
E-mail | [email-masked]
Phone Number | (+91) 9899126553
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | Na | NA
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will try to figure out the exact reason of the error.
Whether the error is generated due the internet provider or the there is something wrong with the website and if it is because of the sluggishness of the internet then i will notify the provider about the problem and if it is with the website i will contact them and ask them to fix the problem as early as they can.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Will turn on the bluetooth on both the phone and the speaker and then click on the speaker appeared in list of active devices and once they paired they are ready to use.

What according to you makes you a good candidate for customer service or technical support job?

Being from technical background i can understand the problem of the customer more effectively and help them to resolve their issue.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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