Subject: Tech Support Candidate - Kamlesh Sharma
From: Kamlesh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 21:01:17 -0500

Tech Support
Test

Name

Kamlesh
Sharma

E-mail

[email-masked]

Phone Number

(91) 8147926856

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Gurugram(i can reallocate Noida)

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Sandhar Technologies Limited

Sr Engineer

NA

25000

Previous Employer 1

Aforeserve PVT ltd

Engineer

31-Jul-2018

17000

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have (select
all that applies)

Used a case management tool
Did not interact
with customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Step 1:-check website URL

Step 2:-check internet internet connection(DNS,Getways)

Step 3:-delete browser history and cookies,

Step 4:-reset browser setting and then check

Step :-check internet internet connection

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1.down from
the top of the screen.

2.Touch and hold Bluetooth .

3.Tap Pair new device. If you don't find Pair new 4

4.device, check under "Available devices" or tap

More. Refresh.

5.Tap the name of the Bluetooth device you want

to pair with your device.

What according to you makes you a good candidate
for customer service or technical support job?

N/A

On a scale of 1 - 5 please rate your
fluency in spoken English

3