Subject: Tech Support Candidate - Kumar Gaurav
From: Kumar Gaurav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 12:46:40 -0500

| | Tech Support Test

Name | Kumar Gaurav
E-mail | [email-masked]
Phone Number | (+91) 9674670924
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ranchi Jharkhand
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Byju's | Business Development Associate | 19-11-2020 | 22000
Previous Employer 1 | Vmak Research and services | Technical support | 5-07-2020 | 16500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-I will check first the Internet is working or not. By searching any random thing on google.If working fine.
2.I will restart the computer. Many problems are solved by simply restarting your device it clear caches and fix the bugs.
3.I will check if the website is down for everyone or just me. By opening visits website checker.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the  Bluetooth on my mobile phone and make it visible and then turn on the speaker in many speakers you have turned on the Bluetooth in others they automatically get turn on then I will search the speaker name in my mobile phone Bluetooth section then I will pair the mobile phone Bluetooth to the speaker Bluetooth. After paring  I can use it.

What according to you makes you a good candidate for customer service or technical support job?

The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining a professional relationship with the customer. good communication skills. I am the kind of person who always tries to capture the mindset of the customer. Primarily we should know how and when to switch our personality while dealing with different kind of customers coming from different countries. Customers should feel very comfortable and friendly while communicating with us. By knowing the attitude of the customer and changing our style according to him will help the customer to avoid alienated from us

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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