Subject: Tech Support Candidate - Rakesh Thakur
From: Rakesh Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 12:35:07 -0500

| | Tech Support Test

Name | Rakesh Thakur
E-mail | [email-masked]
Phone Number | (+91) 9718002261
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Badarpur border DELHI
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio
VMWARE, Window server and RDS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Total It Global Pvt Ltd | Technical Analyst | Continue | 27000
Previous Employer 1 | Pc solution pvt Ltd | Technical support Engineer | 30/7/2019 | 11000
Previous Employer 2 | HCLTSS | Associate Trainer Engineer | 31/4/2017 | 6000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I ask user to share the error report, after that we proceed further steps.

There are many type of error.

1. Page is not found - for the same we check the internet speed, sending and receiving data working.
Clear the browser case.

2. Server is not responding- it seems when the particular application server is not responding. And we need to restart ther same application server.

Or particular server down for some time.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. On the bluetooth speaker.
2. Open the bluetooth on mobile.
3. Search the available device's and pair the correct one speaker.

4. Connect the same and working

What according to you makes you a good candidate for customer service or technical support job?

Provide the support as per agreed SLA and try to solve the issue ASAP.

And also guied the customer regarding the issue, so he and she are aware abaout and directly connect with the concerned team.

Customer issue resolve, as per given SLA.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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