Subject: Trainer Candidate - Mukesh Chandra Joshi
From: Mukesh Chandra Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 11:41:30 -0500

| | Tech Support Test

Name | Mukesh Chandra Joshi
E-mail | [email-masked]
Phone Number | (91) 9027397259
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mehasana ahemdabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Suzuki Motors | Trainer | | 32000
Previous Employer 1 | RIT | Faculty/Trainer | 30/01/2020 | 25000
Previous Employer 2 | RIT | Faculty/Trainer | 15/07/2017 | 15000

If Selected, how much time do you need to join? | 15 days

Please briefly describe your work experience specifically in training?

1. Responsible for conducting induction training for newly inducted employees and trainees (Student trainees).
2. Focused approach to develop the individuals as per Industrial work culture (3G, 5S, 3M, POKA YOKE, KAIZEN).
3. Responsible to draft and manage an effective induction training schedule for newly joined employees and Batches covering all the basic programs, principles and activities carried out at MIL.
4. Design and conduct customized training programs using combination of theory and hands-on training and ensuring continuous improvement by regular assessments.
5. Equip trainees with the necessary knowledge to manufacture, diagnose and repair real automotive problems.
6. Utilize a variety of the training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

1. Issues with Time Management / Self-Management
2. Inadequate Compensation
3. Allotment of trivial work
4. Attrition Management

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The main difference between good and great customer is that, in the former, the customers is satisfied; while in the latter, the customer is satisfied and loyal.
Geat provides a good feedback in the market but in case of good customer we can't trust or he can or cannot provide a feedback.

What according to you makes you a good candidate for this position? | Being in the post of trainer encourted in a many situations while dealing with Student Trainees while they are not interested for the training but being responsible for attrition, managed the situation and scored a good response from their side.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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