Subject: Tech Support Candidate - MUKESH SINGH
From: MUKESH SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 11:11:19 -0500

| | Tech Support Test

Name | MUKESH SINGH
E-mail | [email-masked]
Phone Number | (011) 9999515378
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Laxmi Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
win server 2012

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | JUBILANT FOOD WORKS LTD. | EXECUTIVE | WORKING | 34000
Previous Employer 1 | GATI KWE LTD. | EXECUTIVE | |
Previous Employer 2 | FUTURE GROUP | EXECUTIVE | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First need to check that http should be there instead of https
second need to delete history of cookies
IP V6 not having check mark

Please list the steps to connect a Bluetooth speaker to your mobile phone. | GO to setting-Bluetooth-keep on Bluetooth Option-Click on Refresh button to get the device listed-After showing on device clicked on it for pairing.

What according to you makes you a good candidate for customer service or technical support job?

Understanding the customer question with potentially.
Having Knowledge of L2 level.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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