Subject: Tech Support Candidate - Suresh Kumar
From: Suresh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 10:38:28 -0500

| | Tech Support Test

Name | Suresh Kumar
E-mail | [email-masked]
Phone Number | (91) 8285437486
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | West delhi near tagore garden blue line metro
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Customer support operation | 2/3/2028 | 17
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the internet connection.
Check the error is what all about.
Clear the cookies of browser.
Try to open that website in incognito.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the Settings app.
Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.
Select Bluetooth to view the options.
Select Pair new device to place the Bluetooth device in pairing mode

What according to you makes you a good candidate for customer service or technical support job? | A technical support engineer role isn't just a job; it's a lifeline to your customers. You're at the forefront of the company and are often the first contact your customer has with the brand. They need you; you're solving problems and making lives less stressful. You make a difference and that's powerful stuff
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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