Subject: Tech Support Candidate - JITENDER CHAUHAN
From: JITENDER CHAUHAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 10:33:48 -0500

| | Tech Support Test

Name | JITENDER CHAUHAN
E-mail | [email-masked]
Phone Number | (0) 9958844635
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Inknowtech private limited | service desk engineer | 14 august 2020 | 18000
Previous Employer 1 | 3sit solutions limited | service desk engineer | 26 august 2017 | 14000
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, we need to check if internet connection is there or not by checking the task bar icon of network. We can try opening anyother website and check if it is working then internet connection is working. Now, try to open www.ndtv.com on other browser, if it is working then it is a browser issue. If the browser issue is there then clear the cache and cookies and then try to open the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the bluetooth of mobile and speaker
2. You must be aware of bluetooth name of speaker.
3. Now, search for the bluetooth speaker name and connect.
4. It will prompt to pair with the device.
5. You will get connection tone if bluetooth get connected

What according to you makes you a good candidate for customer service or technical support job? | I am really good in understanding the issue of the users and it makes me really quick to provide the solution which make user experiance really good.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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