Subject: Tech Support Candidate - Bhagath M A
From: Bhagath M A <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 09:21:24 -0500

| | Tech Support Test

Name | Bhagath M A
E-mail | [email-masked]
Phone Number | (91) 9625982439
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 22
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Just Dial | Tech support Engineer | | 19992
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Kindly check the internet connection
2) Kindly clear the caches and cookies
3) then restart the browser and run the URL

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Activate the Bluetooth of desired device
2) Run a search
3) connect autoamtically

What according to you makes you a good candidate for customer service or technical support job?

1) Tried to understand the clients concern
2) Raise it to the concern authority and get it resolved by taking further follow ups.
3) Always trying to learn new things and about technologies.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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