Subject: Tech Support Candidate - Shubham Dutta
From: Shubham Dutta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 09:15:43 -0500

Tech Support
Test

Name

Shubham
Dutta

E-mail

[email-masked]

Phone Number

(+91) 8910565660

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Kolkata

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro Technologies

Project Engineer

30th
April

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Troubleshooting always depends on the
error.

2.I will try with different browsers.

3.I will check if other websites are working.

4.I will try to open the same website from other device to check if the issue is
with the website.

Depending on the outcome will proceed further.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Switch
on the Bluetooth speaker.

2. Switch on bluetooth on phone.

3. Select the name of the bluetooth speaker from the given list.

4. It should be connected.

What according to you makes you a
good candidate for customer service or technical support job?

I have 4 years and 4 months of total experience, Where in I've
worked in different departments to provide a good service to international
clients.

And always been one of the best employees.

On a scale of 1 - 5
please rate your fluency in spoken English

4