Subject: Tech Support Candidate - Vinita Vinita
From: Vinita Vinita <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 08:55:15 -0500

| | Tech Support Test

Name | Vinita Vinita
E-mail | [email-masked]
Phone Number | (91+) 7903229118
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PC Solution Pvt Ltd | Remote support engineer | | 19k
Previous Employer 1 | KPIT Technology | Desktop Support. | 21 st august | 16k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1*  user will reopen the browser to check issues is fixed or not.

2* User will click the setting option on browser and clear the cashes and cookies and reopen the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1*  User will switch On the Bluetooth on the both devices.

2*   user  will search Speaker from mobile phone to pair the device for connection.

3*  Once found pair will be done by clicking on it.

What according to you makes you a good candidate for customer service or technical support job?

At first, I will make a note of user issue,
then, I am trying  to fix the issue by ASAP.
if I am not able to resolved the issue then  I am trying to take  help from google and and my team members, and mean time, I am tying to take some more time from user to resolved the issue.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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