Subject: Re: Tech Support Candidate - sagar sharma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 23 Feb 2021 06:19:54 -0700 (MST)

His spoken is fine 
Having technical Experience too. 
but he have to serve 2 months notice period. 
His current salary is 35000/- 
Expecting 40,000/- or more 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 23 Feb, 2021, at 18:10, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: sagar sharma < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 23 February 2021 at 4:52 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - sagar sharma 

	

	
	
			Tech Support Test 
		
	Name 	sagar sharma 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 7840075690 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Haridwar 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
cloud computing 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Accenture 	SME 	NA 	34K 
Previous Employer 1 	Convergys 	Senior Associate 	September 2018 	24k 
Previous Employer 2 	Iengergizer 	Associate 	July 2017 	18k 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Hi there, 

I understand that you are getting error while accessing www.ndtv.com, I will surely help you with this. 

I have some troubleshooting steps that helped many users before and I am sure it will work for you too. 

Please follow these steps 

1. Please check if your internet connection is working fine. 
2. If you are getting the same error message while accessing any other website or if you can access any other website easily. 

3.Try accessing the website incognito mode. 

4. We need to clear cache of the browser that will remove history and save passwords, I would request you to note down your all saved password before proceeding further. 

On your computer, open Chrome. 
At the top right, click More . 
Click More tools. Clear browsing data. 
At the top, choose a time range. To delete everything, select All time. 
Next to "Cookies and other site data" and "Cached images and files," check the boxes. 
Click Clear data. 
5. If the issue is still not resolved, please restart your computer and check for the issue again. 

6. If the issue still persists, please reply to my email and share the exact error message you are getting on your screen. 

Thanks and Regards 
xyz 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	For Android 
Go to settings. 
Tap the Bluetooth option. 
Turn on Bluetooth. 
A list of available devices will appear. 
If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it. 

	What according to you makes you a good candidate for customer service or technical support job? 	I use my communication skills (Written and spoken), out of box thinking to resolve customer's queries. 
More than 5 years of technical support experience makes me an asset for the company. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4