Subject: Tech Support Candidate - Pankaj Agarwal
From: Pankaj Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 08:15:49 -0500

Tech Support
Test

Name

Pankaj
Agarwal

E-mail

[email-masked]

Phone Number

(91) 9582994011

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Noida

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Na

Na

Previous Employer 1

Na

Na

Na

Previous
Employer 2

Na

Na

Na

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Since
morning when I am opening the ndtv site(www.ndtv.com) but I am not able to open
it as it's showing some error.

Please help to fix it.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Enable your
bluetooth speaker

Open your mobile bluetooth

Search your bluetooth speaker

Connect it

It generate a code which shows on your Bluetooth click ok

Then we will able to connect.

What according to you makes you a
good candidate for customer service or technical support job?

For customer service , candidate should be very polite and
having good command on English also their pronunciation must be good.

For technical support, candidate must know the basic knowledge of the
issue.

On a scale of 1 - 5 please rate your fluency in spoken
English

4