Subject: Tech Support Candidate - Manish Kumar
From: Manish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 08:00:32 -0500

| | Tech Support Test

Name | Manish Kumar
E-mail | [email-masked]
Phone Number | (+91) 9711215212
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Iron System | System engineer | 9 march 2021 | 32400
Previous Employer 1 | sysnet global pvt ltd | Desktop Support | 21 April 2016 | 23 Feb 2020
Previous Employer 2 | Chi networks | System Admin | 8 july 2015 | 30 nov 2015

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1:- open command ping google
Step 2:- checking proxy setting
Step 3:-  Check firewall
Step 4:- Check internet device
Step 5:- Check Dns

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First open bluetooth in mobile same in bluetooth speaker then searching device in mobile connect and start
What according to you makes you a good candidate for customer service or technical support job? | ideal candidate for a customer service job is sincerity and commitment to deliver excellence. This taught us a very crucial realization... that the every service is reflection of a company's vision and mission. My passion is always to deliver an uncompromising service to customers while sticking to the company's corporate principles. I always make it my goal to personalize my interaction with customers to maintain and create new relationships
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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