Subject: Re: Tech Support Candidate - Rohit Kumar
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Tue, 23 Feb 2021 12:51:08 +0000

Reject

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 23 February 2021 at 4:52 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - Rohit Kumar

His expectations are high

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 23 Feb, 2021, at 13:49, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

Do first round for agent level, check if he will come in our budget

From: Rohit Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 23 February 2021 at 1:03 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Rohit Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Rohit Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9599119027
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Sector 73 Noida
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Greechat Pty Ltd        Account Manager 25/01/2021      58710
Previous Employer 1     Vitual Employee Pvt Ltd Manager CAM     16/07/2020      50700
Previous Employer 2     Hotelogix       Implementation Manager  24/04/2020      32900
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  In case an error occurs, I'll look for the type of error I am getting and then I'll take appropriate action to resolve it. First of all, I'll check the URL I have entered in the address bar. If the URL is correct, I'll check my internet connection. If the internet connection is fine, I'll clear the cache of the browser. If it'll still not work, I'll check if the URL is not blocked. If none of these steps will work, I'll try opening the URL on a different browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on the Bluetooth of the speaker.
Turn on the Bluetooth of the mobile phone.
Search for the Bluetooth speaker on the mobile phone.
Pair the Bluetooth speaker with the mobile phone.
What according to you makes you a good candidate for customer service or technical support job? I am very patient, technically sound, a good communicator and good problem solver. I take ownership of finishing a task. I take care of the customers concern on a higher priority to finish the task before the deadline. I am a good team player and professionally driven.
On a scale of 1 - 5 please rate your fluency in spoken English  5