Subject: Tech Support Candidate - Sumaiya Khatoon
From: Sumaiya Khatoon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 07:03:23 -0500

Tech Support
Test

Name

Sumaiya
Khatoon

E-mail

[email-masked]

Phone Number

(+91) 8543900565

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

MayurVihar1

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

cogenteservicespvtltd

CSE

19jan'20

23000

Previous Employer 1

PrivateSchool

Teacher

May'19

15000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

1. Restart the computer and
router and check back again.

2. Restart the Router Or Modem, type 192.168.1.1 in the browser’s address bar
and access the router’s preferences page. Do a soft reboot of the router and
restart the browser when the router has finished booting.

3. Check whether the Website is down for you or everyone else.

4. Open on another device, it is another essential thing that should be done
before doing anything else. If some websites are not opening on the computer, we
should try opening them on mobile or another computer.

5. Check whether the website loads in a different browser or not.

6. Check the windows hosts file.

7. Clear the browser’s cache and browsing history.

8. Delete all browser extensions and reset browser.

9. Check windows firewall settings.

10. Clear the computer’s DNS cache.

11. Disable proxy as there is some advanced malware that can change the proxy
settings automatically and without any permission.

12. Disable proxy from LAN settings.

Search for Internet Options in the start menu or taskbar search box if using
Windows 10.

Go to Connections tab and click on LAN settings.

Remove the tick from Use a proxy server for the LAN option and save the
changes.

Now, try opening the same website that was not loading.

13 .Add HTTPS in the beginning because in various nations, the government has
blocked multiple sites. For instance, we might not be able to open some favorite
torrent sites in India since the Government of India has released a regulation
for ISP’s to block those sites. However, in many cases, if we add https, in
the beginning, it can open the website smoothly.

14. If everything fails, call the support staff of your Internet service
provider and log your problem with them.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Go to
settings or swipe down the notification panel.

2.Tap the Bluetooth option.

3.Turn on Bluetooth.

4. A list of available devices will appear.

5. Press the button on your speaker that makes it discoverable – it’s often
a button with a Bluetooth symbol on it.

6.On your mobile select your speaker (it might be a random product number but
should have the speaker’s brand name listed) and then the device will be
paired or connected.

7. If your speaker is not device, tap on More, add New Device, Refresh.

After your speaker is paired – the technical term for connecting two
Bluetooth devices – you won’t need to go through that set-up again. Just
make sure your speaker is on, and your mobile’s Bluetooth is also
on.

What according to you makes you a good candidate
for customer service or technical support job?

What
makes me a good candidate for this role is my sincerity, commitment to deliver
excellence and positive attitude towards customer, the willingness to help
someone by providing the correct resolution or information by maintaining
professional relationship with the customers. I have learnt alot and worked
tirelessly on my dealing abilities and communication skills with the clients and
have given 100% efforts in my previous companies which has enabled me to
recognize my capabilities in the customer service profile, Since I want to
channelize my abilities further which will serve my purpose along with the
development of the organisation.

On a scale of 1 - 5
please rate your fluency in spoken English

4