Subject: Tech Support Candidate - Deepak Mehta
From: Deepak Mehta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 07:01:42 -0500

| | Tech Support Test

Name | Deepak Mehta
E-mail | [email-masked]
Phone Number | (+91) 9810563588
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
CRM Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Biz2Cr | Sr. Associate | Dec-20 | 45,000
Previous Employer 1 | Upadpro | Sr. Associate | July-19 | 39,000
Previous Employer 2 | Infofix | Customer Support | Aug-17 | 30,000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check the internet connectivity whether it's working or not.
2.Refresh the browser
3.Use the different browser
4.Check the website, it's exist or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to settings
2.Tap the Bluetooth option
3.Turn on Bluetooth
4.A list of available devices will appear.
5.If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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