Subject: Tech Support Candidate - Bishant Mahato
From: Bishant Mahato <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 06:54:41 -0500

| | Tech Support Test

Name | Bishant Mahato
E-mail | [email-masked]
Phone Number | (62992) 89267
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jamshedpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cmsit services pvt ltd | Customer support engineer | June 2020 | 12700
Previous Employer 1 | Inknowtech pvt ltd | Consultant desktop support engineer | June 2019 | 15000
Previous Employer 2 | Accelfronline ltd | Customer services engineer | May 2018 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check the internet if not working then lan cable connection .

Lan cable  connection ok ,then check ip address ,proxy and browser
Lan cable connection not working then reconnection lan cable both side after that also not working may be replace lan cable or Lan port

Please list the steps to connect a Bluetooth speaker to your mobile phone. | ON the bluetooth of speaker then ON mobile phone bluetooth and  connect
What according to you makes you a good candidate for customer service or technical support job? | Give the solution and good coordination
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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