Subject: Re: Tech Support Candidate - Prashant shekhar Bajpai
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 23 Feb 2021 04:47:23 -0700 (MST)

His spoken is fine 
Having tech experience too. 
He is an immediate joiner 
His Expectation is more than 47k, 
He dont want to negotiate. 
Also not good for Manager. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 23 Feb, 2021, at 16:13, Deeksha Dadu <[email-masked]> wrote: 

Do first round and check expectations 

From: Prashant shekhar Bajpai < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 23 February 2021 at 2:55 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Prashant shekhar Bajpai 

	

	
	
			Tech Support Test 
		
	Name 	Prashant shekhar Bajpai 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 7007545461 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Rajat vihar sec 62 noida 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MacOS 
Linux 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
VoIP 
Database softwares and SQL query 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	My first business and company 	Application support engineer 	Apr 2020 	45000 
Previous Employer 1 	Benovelient technologies 	Sr Technical sales and support 	Aug 2018 	35000 
Previous Employer 2 	Competent support helpline 	Technical suppor engineer 	July 2017 	28000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First we will make sure that internet is connected and browser is not blocked anyhow by antivirus program. 
Then we will check for the error code or msg and will do the troubleshooting according to that error.check plugins and adons on. Web browser. 
Clear history cookies from browser also try any other browser. Next CHECK SSL CERTIFICATE AND 
SECONDLY 
You might be seeing a HTTP response STATUS codes 
LEKE if it's http500 ,http 400means server issue and client issue respectively . 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First turn on speakers and active bluetooth on both your mobile, speakers and make sure speakers are disconnected from previous device and now ready for new connection as soon as you will watch the name of speaker device amongst the nearby bluetooth devices appearing on mobile after searching nearby bluetooth devices and then we will pair it. 
Second case 
Restart device and phone again follow above process. 
	What according to you makes you a good candidate for customer service or technical support job? 	I am a guy who really loves assisting people with technology I believe as an engineer I must be able to enjoy the technology at its fullest as a end user. 
Apart from it my relevant experience on various operating system , softwares and application support with a wide geography of customers with their daily life tech issues. Also I am a person who is a active listener and bears empathy towards the customer at the same time understanding that they (cx)should be treated as the king fir the growth of our organization. 
So I think I am the appropriate person who will really add value to your organization. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5