Subject: Re: Tech Support Candidate - Rahul Verma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 23 Feb 2021 04:30:58 -0700 (MST)

His Spoken is good. 
Having Technical Experience too. 
He is an immediate joiner 
His last salary was 20000/- 
Expecting hike on it 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 23 Feb, 2021, at 15:49, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Rahul Verma < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 23 February 2021 at 1:22 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Rahul Verma 

	

	
	
			Tech Support Test 
		
	Name 	Rahul Verma 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(091) 9711953563 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Dilshad garden 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Sony 	Technical support 		20000 
Previous Employer 1 	Jan Siva Kendra 	Front desk support 	2018 	10000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1st.check internet is connected properly 
2.check if the website is down for everybody or just me 
3.check in different browsers 
4.check site block by filter 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.press the power on Bluetooth device 
2.place the Bluetooth in pairing mode 
3.On the phone, open the settings 
4.select Bluetooth 
5.Enable the Bluetooth 
6.scroll down to other devices and look for Bluetooth speaker on the list 
7.select the speaker name to connect 

	What according to you makes you a good candidate for customer service or technical support job? 	I have a vast experience in handling audio categories products including high end headphones and soundbar. 
My expertise in Dolby atmos and technical query regarding sound and connectivity. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5