Subject: Re: Tech Support Candidate - Rohit Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 23 Feb 2021 04:22:07 -0700 (MST)

His expectations are high 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 23 Feb, 2021, at 13:49, Deeksha Dadu <[email-masked]> wrote: 

Do first round for agent level, check if he will come in our budget 

From: Rohit Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 23 February 2021 at 1:03 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Rohit Kumar 

	

	
	
			Tech Support Test 
		
	Name 	Rohit Kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9599119027 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Sector 73 Noida 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Linux 
Networking - basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Greechat Pty Ltd 	Account Manager 	25/01/2021 	58710 
Previous Employer 1 	Vitual Employee Pvt Ltd 	Manager CAM 	16/07/2020 	50700 
Previous Employer 2 	Hotelogix 	Implementation Manager 	24/04/2020 	32900 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	In case an error occurs, I'll look for the type of error I am getting and then I'll take appropriate action to resolve it. First of all, I'll check the URL I have entered in the address bar. If the URL is correct, I'll check my internet connection. If the internet connection is fine, I'll clear the cache of the browser. If it'll still not work, I'll check if the URL is not blocked. If none of these steps will work, I'll try opening the URL on a different browser. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on the Bluetooth of the speaker. 
Turn on the Bluetooth of the mobile phone. 
Search for the Bluetooth speaker on the mobile phone. 
Pair the Bluetooth speaker with the mobile phone. 
	What according to you makes you a good candidate for customer service or technical support job? 	I am very patient, technically sound, a good communicator and good problem solver. I take ownership of finishing a task. I take care of the customers concern on a higher priority to finish the task before the deadline. I am a good team player and professionally driven. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5