Subject: Tech Support Candidate - Sompa Saxena
From: Sompa Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 06:04:22 -0500

| | Tech Support Test

Name | Sompa Saxena
E-mail | [email-masked]
Phone Number | (91) 9999810078
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Extension
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | American Express | MCCP | 1June 2016 | 40000
Previous Employer 1 | Genpact | PD | 29 Sep 2014 | 30000
Previous Employer 2 | Convergys | Sr.CCP | 11 March 2013 | 25000

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First plugged off and plugged in the wire from adaptor.
Then, troubleshoot the router and reboot it manually.
it will surely work then and by any chance it doesn't work technician need to come and check.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the bluetooth and then on the phone- turn on the bluetooth by clicking on the bluetooth icon in settings or by sliding the screen down.
What according to you makes you a good candidate for customer service or technical support job? | Friendly behaviour and confidence.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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