Subject: FW: Tech Support Candidate - Shiv Murat Yadav
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 23 Feb 2021 10:41:38 +0000

First round

From: Shiv Murat Yadav <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 23 February 2021 at 3:17 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Shiv Murat Yadav

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Shiv Murat Yadav
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8827041388
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Singrauli Madhya Pradesh
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Ind innovation  Technical Executive             14600
Previous Employer 1     Katyayani Telecom       Technical Executive     31/12/2020      13600
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Check internet connection
2. Check that it is happening with one browser or with all
3. If it happens with current browser then go to settings -History and cache and delete all cache
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Power on to Bluetooth speaker
2. Select Bluetooth option
3. Go to settings in your phone
4. Open Bluetooth
5. Scan for new device in your phone
6. Select device for connection
What according to you makes you a good candidate for customer service or technical support job? Knowledge to identify issues
Knowledge to troubleshoot issues
On a scale of 1 - 5 please rate your fluency in spoken English  4