Subject: Tech Support Candidate - Ashish Gupta
From: Ashish Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 05:16:14 -0500

| | Tech Support Test

Name | Ashish Gupta
E-mail | [email-masked]
Phone Number | (+91) 8318196335
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Varanasi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aziz Jewellers | Front Office | Febuary 2021 | 16000
Previous Employer 1 | Voluntas Electricals | System Admin | June 2017 | 14000
Previous Employer 2 | Hiltron Computer | Hardware & Software | 2015 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In such a problem, we will first see if there is an Internet signal ..
If there is a signal .. then we will see that ... the website is not right....if wesite is right then the reload the page...and final ...problem is slove....

Please list the steps to connect a Bluetooth speaker to your mobile phone.

first on the bluetooth of both  mobile & speaker
now evice name is display on mobile bluetooth search index....if ithere is a password in the device, then by entering the password, we can connect the Bluetooth connected to both devices...

What according to you makes you a good candidate for customer service or technical support job?

I will tell the customer till the problem of the customer resolves ... and the customer is happy
Then me happy ...and also my company happy

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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