Subject: Tech Support Candidate - Deepak Sharma
From: Deepak Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 05:05:46 -0500

| | Tech Support Test

Name | Deepak Sharma
E-mail | [email-masked]
Phone Number | (+91) 9503055584
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DNEG | Tech Support | 2 months notice (negotiable) | 6 LPA
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check Internet Connection
2.Check the Proxy configuration
3.Restart the system once
4.If still not working check blockings from ISP or VPN settings

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on BT speakers
2.Turn on Bluetooth on mobile
3.Check for BT speaker in the available device list
4.Click on the device name and wait for it to get paired
5.Once paired your speaker is connected to bluetooth and can be used to play musics and receive calls

What according to you makes you a good candidate for customer service or technical support job? | I have technical knowledge along with experience in customer centric environment
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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