Subject: Tech Support Candidate - Nagendra Shukla
From: Nagendra Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 04:32:21 -0500

Tech Support
Test

Name

Nagendra
Shukla

E-mail

[email-masked]

Phone Number

(83769) 66982

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Sarita vihar New
delhi

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers
& Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Infiniminds Pvt Ltd

Technical Coordinator

Currently
working

35k

Previous Employer 1

Microware computing and
consulting Pvt Ltd

Helpdesk Technician

4-Oct-2019

33k

Previous Employer 2

HCL Technologies

Analyst

12-feb-2018

16k

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

We will follow below steps to resolve the website
error:-

1:- Restart the device.

2:-Make sure the internet connection is working.

3:-check if the website is down for everybody or just me.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

We will follow below steps to connect:-

1- Go  to settings.

2-Tap Bluetooth option.

3-Turn on Bluetooth.

4-A list of available device will appear.

5-If your speaker isn't listed, then press the button on your speaker that makes
it discoverable.

What according to you makes you a
good candidate for customer service or technical support job?

Because I'm following the troubleshooting steps correctly and
solving customer need quickly as per requirement.

On a scale of 1 - 5
please rate your fluency in spoken English

4