Subject: Tech Support Candidate - Akash Saraf
From: Akash Saraf <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 03:40:52 -0500

Tech Support
Test

Name

Akash
Saraf

E-mail

[email-masked]

Phone Number

(131001) 8930582232

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Sonipat

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
ms
office

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have (select
all that applies)

Did not interact with customers, supported
internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1) Firstly check your internet connectivity

2) Refresh the current web page

3) Clear cache memory

4) Checking for new updates

5) Change ip address

6) Set new domain

7) Try again

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1) Go to settings

2) Tap on bluetooth option

3) Turn it on

4) A list of available options are shown

5) If your device is available in the list then simply connect phone with
speaker

6) Otherwise pairing is done for connecting both devices

What
according to you makes you a good candidate for customer service or technical
support job?

1) Good communication skills

2) Good logical and analytical skills

3) Candidate must know how to troubleshoot computer system

4) Openminded and friendly nature

5) Patience is must

On a scale of 1 - 5 please rate your
fluency in spoken English

5