Subject: Tech Support Candidate - Zain Altaf
From: Zain Altaf <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 03:40:39 -0500

| | Tech Support Test

Name | Zain Altaf
E-mail | [email-masked]
Phone Number | (96) 25570135
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Okhla
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Concord | Manager | Jan 2021 | AED 9,000
Previous Employer 2 | Rak Bank | Ast. Manager | March 2018 | AED 9,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i would check if my internet connection is fine , if the internet connection is fine then i will check third party websites to see if the website i am trying to visit is down or up and running.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on bluetooth function on the mobile and then the device i am trying to connect to. Once both the devices have their blutooth on i will try to search device on my mobile and then pair it. If password is available, then i will insert it.
What according to you makes you a good candidate for customer service or technical support job? | An active listener to understand the customer and a trained staff to resolve customer queries.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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