Subject: Arabic Language Test - Mosab Mohammed
From: Mosab Mohammed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 03:40:06 -0500

| | Foreign Language Screening Test

Name | Mosab Mohammed    /  (122003) 8897470120    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

dear customer,

Thank you for sharing your feedback

I'm very disappointed to learn about your experience with us . I can imagine how you feel

Please accept my apologies ,

We seeking for excellent comfort and best customer service for our guests ,

I would like to assure you that we will take all necessary steps to address concerns and I will personally speak with department head to look in to the matter further. However I promise you this matter will be solved shortly

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

I'm feeling so bad for your expreance with us , please accept my apologize,

as you're old customer with us , you should get a more comfort services

I promise you that I this issue will get solve shortly,

I will tell my head department about this mistake which happened from the support team , and shortly it will get solved ,

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