Subject: Tech Support Candidate - ANKIT CHAUDHARY
From: ANKIT CHAUDHARY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 03:31:39 -0500

| | Tech Support Test

Name | ANKIT CHAUDHARY
E-mail | [email-masked]
Phone Number | (91) 8009440355
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | BADARPUR, DELHI
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Altruist Technologies Private Limited | Customer Relationship Officer | 08 Feb 2021 | 18000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step which needs to be taken
1. First, we need to open the same website on another tab and if it doesn’t work then had to open the website in another web browser.
2. Second step would be try , we have to clear cookies and cache of the browser by going to the – Menu button -  History – Clear Recent History. And then will try to open the website again.
3. Third step would be to check the proxy server. By going to Menu – Network setting – Connection setting – Proxy. If internet is not connected through proxy, then select No Proxy. Then we have to save setting. Then try to browse the website again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on Bluetooth mode of speaker
2. Switch on the Bluetooth option on phone.
3. Search for the Bluetooth name of speaker.
4. Once speaker is searched, click on connect.
5. Device will be connected.

What according to you makes you a good candidate for customer service or technical support job?

1. Good interpersonal skills.
2. Great team player
3. Have good communication and writing skills.
4. Have 2.5 years in customer support.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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