Subject: Tech Support Candidate - Nihal Borkar
From: Nihal Borkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 03:26:31 -0500

| | Tech Support Test

Name | Nihal Borkar
E-mail | [email-masked]
Phone Number | (91) 7972641442
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Nagpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Glinz business solutions pvt Ltd | Team Leader | 26 Jan 2021 | 15000
Previous Employer 1 | Adin dental implants | Relationship Manager | 15 Nov 2020 | 11000
Previous Employer 2 | Hexaware technology | Executive | 10 Jan 2019 | 10000

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will try to connect to better internet connection and will check it, and if that does not work will clear the history and chache memory from browser and will also connect it through VPN.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1Turn on the speaker. 2 turn on your phone Bluetooth it will search for Bluetooth device. 3 pair it with your mobile Bluetooth by going to Bluetooth options and press on connect option.
What according to you makes you a good candidate for customer service or technical support job? | A good candidate for customer support is to understand and listen to customers completely and find an appropriate solution for the same also engaging the costumer so that he will like the service which we are providing with polite conversation and I am sure I can do this.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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