Subject: FW: Tech Support Candidate - Siddharth S
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 23 Feb 2021 08:18:23 +0000

First round

From: Siddharth S <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 23 February 2021 at 1:07 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Siddharth S

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Siddharth S
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8800934903
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Karol Bagh
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Dailer
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        GammaProcess hub ind ltd        IT Executive    currently working       17k
Previous Employer 1     Sky Power Tek Pvt Ltd   Project Engineer        august 2017     20k
Previous Employer 2     Nokia Solutions and Networks    Fault Management Engineer       june 2015       12k
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  will be checking whether the url entered is correct,
checking the internet connection.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      on bluetooth from mobile setting,
paring the bluetooth speaker to mobile
What according to you makes you a good candidate for customer service or technical support job? Spontaneous thinking with excellent analytical skill,
knowledge in various common Technical issues.
good hardware and network knowledge.
Immediate to find the root cause of the technical issue
On a scale of 1 - 5 please rate your fluency in spoken English  5