Subject: Tech Support Candidate - Gourav Ghanwat
From: Gourav Ghanwat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 02:52:57 -0500

Tech Support
Test

Name

Gourav
Ghanwat

E-mail

[email-masked]

Phone Number

(91) 8386925547

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Sector 45

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Advocosoft i.t seevices

Senior supervisor

Present
working

35000

Previous Employer 1

Teleperformance india

Customer
support executive

12000

Previous Employer 2

Voylla fashions
jwellery

Team leader

13000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

first I will check that what
kind of error is that . Like it is error 404 or something else . If the website
is block or a proxy is  on that website I will remove it.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

First we have to turn on bluetooth of our mobile

Now turn on the bluetooth speaker

Search the bluetooth device from mobile

Now we can see the bluetooth name on the mobile bluetooth list .

Click on the name of bluetooth device and now bluetooth is connected

What according to you makes you a good candidate
for customer service or technical support job?

I can
solve every query of the customers without taking so much time with good
solutions.

On a scale of 1 - 5 please rate your fluency in spoken
English

4