Subject: Tech Support Candidate - KRIPAL SINGH
From: KRIPAL SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 02:51:46 -0500

| | Tech Support Test

Name | KRIPAL SINGH
E-mail | [email-masked]
Phone Number | (011) 7838536766
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | BADARPUR NEW DELHI
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
PRINTER, EMAIL, BASIC APPLICATION OF MS OFFICE

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | trackon couriers | IT Executive | Still with | 21000
Previous Employer 1 | MoD ECHS | Help Desk support | 31 Mar 2018 | 25100
Previous Employer 2 | sysnet Global | HELP DESK SUPPORT | 05 May 2010 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first one type correct in browser whatever you want. Second I will check my internet connection is connected or not. Third steps is my browser support to the website or not. Fourth one is many time website need proper display resolution. Fifth one is many time Antivirus & firewall block many website. Six one is many website need background application support like Java.Next one many website want to your computer setting in enable mode.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First steps is  both phone and Bluetooth speaker in on mode then find out the Bluetooth speaker by name after that merge it or connect.
What according to you makes you a good candidate for customer service or technical support job? | I always trying to resolve user problem for smooth functioning.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |