Subject: Tech Support Candidate - Siddharth S
From: Siddharth S <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 02:37:38 -0500

| | Tech Support Test

Name | Siddharth S
E-mail | [email-masked]
Phone Number | (91) 8800934903
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Karol Bagh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Dailer

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GammaProcess hub ind ltd | IT Executive | currently working | 17k
Previous Employer 1 | Sky Power Tek Pvt Ltd | Project Engineer | august 2017 | 20k
Previous Employer 2 | Nokia Solutions and Networks | Fault Management Engineer | june 2015 | 12k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

will be checking whether the url entered is correct,
checking the internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

on bluetooth from mobile setting,
paring the bluetooth speaker to mobile

What according to you makes you a good candidate for customer service or technical support job?

Spontaneous thinking with excellent analytical skill,
knowledge in various common Technical issues.
good hardware and network knowledge.
Immediate to find the root cause of the technical issue

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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