Subject: Arabic Language Test - Siddeg Abdelbagi
From: Siddeg Abdelbagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 02:15:20 -0500

Foreign Language
Screening Test

Name

Siddeg
Abdelbagi     /  (0091) 9121585963
/ [email-masked]

Whats your first language

Arabic

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
customer, we apologize for the delay that occurred due to technical reasons, but
make sure that your problem will be solved in the shortest time

Thank you

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
customer, the problem is due to technical reasons, and we sincerely apologize
for what happened

Thank you