Subject: Tech Support Candidate - Hope Sanket Masih
From: Hope Sanket Masih <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 01:21:24 -0500

| | Tech Support Test

Name | Hope Sanket Masih
E-mail | [email-masked]
Phone Number | (+91) 9479229788
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Daver Data Management Service | Co-team leader | Na | 32000
Previous Employer 1 | Mahendra Educational Pvt. Ltd. | Administration Executive | Jun 2017 | 13200
Previous Employer 2 | HCL Service Center | Service Engineer | Jan 2015 | 10000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check for the extensions (.) And (www) , then I will check the network signal is proper or not and will also check whether the website is banned or not in the country.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly On the Bluetooth in Mobile and the search the Bluetooth speaker which is going to connect once the name appears on the mobile than pair the speaker with confirming and it will connect.
What according to you makes you a good candidate for customer service or technical support job? | A Good listener and Polite Nature with a good problem solving skills and experience in Technical trouble shooting for 5 months.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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