Subject: Tech Support Candidate - Srewashi Chakraborty
From: Srewashi Chakraborty <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 00:23:08 -0500

| | Tech Support Test

Name | Srewashi Chakraborty
E-mail | [email-masked]
Phone Number | (201301) 7399368469
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 19
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Tally 9.0

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cyber Radar University | Counsellor | | 25000/-
Previous Employer 1 | Amazon Developmnt Prvt Ltd | Customer Service Associate | 18 Dec 2020 | 30000/-
Previous Employer 2 | Salt Brook School | Asst Teacher | 30 Aug 2019 | 28000/-

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we need to go to Settings of our phone and turn the bluetooth on,then we need to pair the mobile bluetooth with the speaker
What according to you makes you a good candidate for customer service or technical support job? | The CSA should be patient enough to listen the customer properly and show empathy according to the situation and then try to provide the best help according to the policy and make the customer satisfy before ending up the call
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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