Subject: Tech Support Candidate - Nandini Ambashtha
From: Nandini Ambashtha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Feb 2021 21:36:19 -0500

| | Tech Support Test

Name | Nandini Ambashtha
E-mail | [email-masked]
Phone Number | (110084) 9599572562
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sant nagar, burari
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Required steps:-
1. Let’s figure out where the problem is.
2. This problem happens with certain websites.
3. Try cleaning the cookies and cache.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to be taken:-
1. Go to settings.
2. Tap the Bluetooth option.
3. Turn on the Bluetooth.
4. A list of available devices will appear.
5. If your speaker is not listed, press the button on your speaker that makes it discoverable - it’s often a button with a Bluetooth symbol on it.
6. On your mobile, select your speaker (it might be a random product number but the should have the speaker’s brand listed)
7. Bluetooth speaker is now connected with your mobile.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help everyone by providing the correct solution or information. Maintaining professional relationships with the customer with good communication skills. One should be punctual and deadline friendly.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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