Subject: Tech Support Candidate - Mritunjay Singh
From: Mritunjay Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Feb 2021 16:32:55 -0500

| | Tech Support Test

Name | Mritunjay Singh
E-mail | [email-masked]
Phone Number | (8789544922) 8789544922
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aegis customer support Pvt ltd | Senior Executive operations | 23/03/2021 | 20300
Previous Employer 1 | HCl technology ltd | Customer service representative | 09/07/2019 | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I receive error while open any sites on computer.
1. Firstly try to identify the problem.
2.check cable connections and hardware devices has been connected or not.
3.write down the troubleshooting steps once .(error repeating steps)
4.Take notes of error messages.
5. Restart the computer system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings thenTap the Bluetooth option and Turn on Bluetooth.
A list of available devices near by will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker it might be a random product number but should have the speaker’s brand name appear) and that’s it, you’re connected

What according to you makes you a good candidate for customer service or technical support job? | Actually I have almost 4 years of experience in customer service. 29 months  of work experience in HCL technology as a customer support executive. And my current organisation is aegis and I am the part of aegis for last 18 months and I work Thier as a position of senior Executive Operations in complaint Management.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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