Subject: Tech Support Candidate - SAMARTH KHANNA
From: SAMARTH KHANNA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Feb 2021 11:36:03 -0500

| | Tech Support Test

Name | SAMARTH KHANNA
E-mail | [email-masked]
Phone Number | (+91) 9810848393
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | preet vihar, east delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PRK ENTERPRISES | ECOMMERCE STORE MANAGER | 10 FEB 2021 | 24000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1ST-I WILL FIRST CHECK WHETHER MY INTERNET CONNECTION IS STRENGHTED OR NOT ??

2ND- CLOSE DOWN ALL TABS OF BROWSER AND RESTART IT

3RD- OPEN ANOTHER BROWSER

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1ST- OPEN BLUETOOTH ON MOBILE AND SWITCH ON SPEAKER .

2ND- SCAN FOR AVAILABLE BLUETOOTH DEVICES ON MY MOBILE BLUETOOTH SETTING

3RD- IF FOUND BLUETOOTH ON MY PHONE THEN CLICK ON THAT DEVICE AND CONNECT IT

What according to you makes you a good candidate for customer service or technical support job?

BECAUSE I HAVE BEEN WORKING  FOR 4 YEAR IN HANDLING CUSTOMER

CAPABLITIES-
PATIENCE, SENSE OF HUMOUR, COMMUNICATION SKILL

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |