Subject: Trainer Candidate - rizwan ansari
From: rizwan ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Feb 2021 10:37:27 -0500

| | Tech Support Test

Name | rizwan ansari
E-mail | [email-masked]
Phone Number | (+91) 9821600248
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | kanpur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NCR Codrporation Pvt Lt | Sr. Support Analyst | currently Woring | 21,910
Previous Employer 1 | Diebold Nixdorf | Sr. Ej Executive | September 2019 |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 20 days

Please briefly describe your work experience specifically in training?

Daily creating MIS Report
Giving Technical Support remotely to the Field Engineers.
Ineract with various Clients via emails, call and meets
daily task report
daily call report

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

While managing a team , once i faced a critical situation as we receive a PAN India Field Engineers Calls for remote support.

hence due to heavy rain my colleges were not able to come office, and i was living near by office. so i reached office and handled the situation alone and that there was a lot of Call Flow.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is where the customer agree at your point of view.

Great customer service is where the Customer agree on your view and give good feedback too.

What according to you makes you a good candidate for this position?

i can handle customers and resolve their  query.
i can handle and manage team as well.
friendly with other colleges and supportive in nature
punctual and time management.
TAT defined work

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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