Subject: Trainer Candidate - nirman gambhir
From: nirman gambhir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Feb 2021 08:57:45 -0500

| | Tech Support Test

Name | nirman gambhir
E-mail | [email-masked]
Phone Number | (0) 935244255
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | aLTRAN Technologies, | AM | 30/10/2020 | 80000
Previous Employer 1 | Casper Infosystem Pvt Ltd | Manager | | 70000
Previous Employer 2 | Aegis Global Services Limited | AM | | 60000

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in training? | Operations
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Retaining good resources to avoid attrition
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | focus should be on customer experience and not csat

What according to you makes you a good candidate for this position?

good exp in BPO managing teams and process.
 Earned leadership status by setting inspirational goals and setting examples – Superb organizational, motivational, management and time management skills

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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