Subject: Re: Tech Support Candidate - Kunal Pandey
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Mon, 22 Feb 2021 13:30:11 +0000

How is his accent or spoken good? He is rejected

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Monday, 22 February 2021 at 5:47 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - Kunal Pandey

His spoken is good.
Having technical experience
But having a gap of 2.5 Years in his career, And had not worked since 2018
He can join immediately
His Last Salary was 35k
right now he is expecting same

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 22 Feb, 2021, at 16:00, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

First round

From: Kunal Pandey <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 22 February 2021 at 12:01 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Kunal Pandey

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Kunal Pandey
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9899920468
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Mayur vihar phase 1
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - basic
Networking - advance
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Ericsson India global   Engineer        28 Feb 2018     35
Previous Employer 1     Accenture       IT SUPPORTS OPERATION   15 March 2017   30
Previous Employer 2     Aerial telecom  Operation and maintenance engineer      29 JAN 2016     23
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will first check my internet connectivity, after that if I found my connectivity all ok , then I will check cookies and my firewall connectivity.. I will allow popup and enable the settings in anti virus. I will update the browser and again I will browse. I think I will able to do the same after all the technical analysis.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First of all I will on the speaker and it's bluetooth connectivity. After that I will enable my bluetooth and start pairing . After successful pairing I can play ⏯️▶️ \uD83C\uDFB5 music with the speaker as well as I can talk .
What according to you makes you a good candidate for customer service or technical support job? I am a good listener.
I am able to resolve issue in given SLA.
I can bring leads .
I a focused on quality and customer satisfaction.
I can do ground level analysis to find the need of customer.
I am a team player as well as I can handle pressure.
On a scale of 1 - 5 please rate your fluency in spoken English  4