Subject: Re: Tech Support Candidate - Gurpreet singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 22 Feb 2021 05:34:51 -0700 (MST)

919625242492 shall I call him, 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 22 Feb, 2021, at 16:06, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Gurpreet singh < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Sunday, 21 February 2021 at 4:24 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Gurpreet singh 

	

	
	
			Tech Support Test 
		
	Name 	Gurpreet singh 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+1) 9625242492 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Dwarka mor 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Networking - basic 
Hardware - Basic 
well versed with use of computer 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Concentrix 	Advisor II customer service 	working 	25000 
Previous Employer 1 	na 			
Previous Employer 2 	na 			
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	There are several steps to troubleshoot and fix the problem. 
1.Brower troubleshooting... Clearing History, cookies and caches file from the browser then restart the browser. 
2.Bookmark/Favorites (If Client had saved the about website in the browser home page then we can tell him to delete the page and open the website typing it manually. 
3.Restricted website( Pop up blocker, Server not connected, Net connectivity down. 
4.There are couple of reason that the website didn't load on ( Website under maintains ) 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	open the setting in the Phone>Connectivity>Bluetooth>Turn on>search for Device>then pair or connect the device. 
Then followed by the device which need to be connected via Bluetooth>Turn on the Device> Turn on the Bluetooth>Then search and connect. 
	What according to you makes you a good candidate for customer service or technical support job? 	Every Person have certain Quality in them, But there are several things which make me a good candidate for this particular job. 
1. I am very optimistic and Goal centric person. 
2. Ability to work under pressure with multitasking role. 
3. Prior experience with dealing with premium clients. 
4. Prior Experience of working in L-2 Tec support profile.(with working on tools like "Ticket management, salesforce etc. 
5.Believe in Team working helping the team mates to achieving the team Goal. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5