Subject: Re: Tech Support Candidate - ZACARIAS KIBOLA ZUZI
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 22 Feb 2021 05:29:24 -0700 (MST)

He worked as a Portuguese language expert in our Company. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 22 Feb, 2021, at 16:10, Deeksha Dadu <[email-masked]> wrote: 

Is this guy for French tech support? If yes, do first round for English, get French test done and checked and then let me know 

From: ZACARIAS KIBOLA ZUZI < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 20 February 2021 at 6:44 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - ZACARIAS KIBOLA ZUZI 

	

	
	
			Tech Support Test 
		
	Name 	ZACARIAS KIBOLA ZUZI 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 7087298309 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Greater Noida 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Livesalesman 	customer care 	20 January 	35000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all i would figure it out where the problem is by opening a new tab and check if i can load another website, or i can restart the device and make sure the internet connection works and also check if the website is down for everybody or just me by Opening my preferred browser, and visit website checker page, such as "Down for Everyone or Just Me". 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First i would make sure the bluetooth from my phone is on and that it is not connected to any other device and check as well if the speaker has got bluetooth mode and if it is not connected to any other device so that i can be able to connect the two devices. 
	What according to you makes you a good candidate for customer service or technical support job? 	I believe that everybody is capable of doing a lot of things in this world, with or without experience human beings always manage to learn fast and understand the subject matter at a certain point, me personally, i am a good candidate for customer service because i've worked once as a customer care agent and did not face any problem when i was on duty, and also i am very good listener, good in communication, adaptability, problem solving and decision making. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4