Subject: Re: Tech Support Candidate - Sandeep kumar Sandeep
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 22 Feb 2021 05:27:37 -0700 (MST)

Will call us back 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 22 Feb, 2021, at 16:09, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Sandeep kumar Sandeep < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Sunday, 21 February 2021 at 9:14 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Sandeep kumar Sandeep 

	

	
	
			Tech Support Test 
		
	Name 	Sandeep kumar Sandeep 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8957172056 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	New Ashok Nagar 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 			
Previous Employer 1 	NA 			
Previous Employer 2 	NA 			
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	If a page is not opening in a particular browser, I will try another one to open the page. If the problem continues then, there is a high probability that the problem is with my network, for which I will reset the modem or try to fix it. 
Beside this, if problem is with browser, I will go to the setting of browser, then to advance and reset it. I also can check for updates or remove incompatable applications. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1). Start bluetooth device. 
2).Right click on bluetooth icon to add a new device 
3). After that I will pair it and it will be connected. 
	What according to you makes you a good candidate for customer service or technical support job? 	Being an engineer, I have basic technical knowlege. Beside that ai have also completed my post graduation in Corporate communication management, where I have learnt to communicate different stake holders, either internal or external. This makes me a good candidate for technical support job. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4