Subject: Re: Tech Support Candidate - Lalit Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 22 Feb 2021 05:22:47 -0700 (MST)

Not picking 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 22 Feb, 2021, at 16:05, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Lalit Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 22 February 2021 at 11:35 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Lalit Kumar 

	

	
	
			Tech Support Test 
		
	Name 	Lalit Kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8851969885 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Near shahdra 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Capline ltd 	Sr executive 	April 	24.5 k 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First, we need to check for the error message and perform accordingly. It depends on what source we are using for internet connectivity and what device we are using. Incase of desktop, connected with intranet or private network, we need to look for the internet sign on the bottom right corner, if it shows no connection, please check if the LAN cable is attached properly or not, we can perform plug out and plug in once but before doing these tasks, ensure that you try opening some other websites as well. Later, we can perform ip or internet settings, DNS depending upon the scenario. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on the Bluetooth speaker, turn on the Bluetooth on your device and try Searching for the desired speaker, it'll give you names of all the devices available within the range depending upon the frequency of the device being used to connect to the speaker. Now, pair with yours and it's connected. Enjoy the melodies! 
	What according to you makes you a good candidate for customer service or technical support job? 	I'm a fit for this job role since, I've been into this and similar industry, my passion towards putting in 100% to my work is what makes me more suitable for the job role. You need to be attentive and well focused while handling a customer. There is so much to be followed to make a customer feel delighted. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4